1. Introduction
At 2Eco (Pty) Ltd ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your Personal Information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Who We Are
2Eco (Pty) Ltd is a private company registered under the laws of the Republic of South Africa, including all subsidiaries, affiliates, and related entities.
- Physical Address: Regent Place, Cradock Avenue, Rosebank, Johannesburg, 2196
- Postal Address: Regent Place, Cradock Avenue, Rosebank, Johannesburg, 2196
- Email: contact@2eco.co.za
3. The Information We Collect
We collect and process your Personal Information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly.
- Contact Details:Name, surname, email address, physical address, and mobile number.
- Business Details: Company name, VAT number (if applicable).
- Transaction Details: Order history, billing information, and banking details (for refunds or payments).
- Digital Data: Cookies, IP address, and website usage data (via Google Analytics or similar tools).
4. How We Use Your Information
We will use your Personal Information only for the purposes for which it was collected and agreed with you.
- Process your orders or requests for our services.
- Deliver products to you (sharing address details with courier partners).
- Send you statements and invoices.
- Respond to your queries or complaints.
- Send you marketing communications (only if you have opted in or are an existing customer).
- Comply with legal and regulatory requirements.
5. Disclosure of Information
We may disclose your Personal Information to our service providers who are involved in the delivery of products or services to you.
- Payment Gateways: To process secure payments (e.g., Vodapay).
- Courier Services: To deliver your goods.
- Professional Advisers: Accountants, auditors, or lawyers, when strictly necessary.
6. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information.
- Physical security of records.
- Computer and network security.
- Secure communications.
- Retention and disposal of information.
7. Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, contact us at the email address provided below and specify what information you require.
8. Correction of Your Information
You have the right to ask us to update, correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes.
9. Definition of Personal Information
According to POPIA, "Personal Information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.
10. Contacting Us (Information Officer)
If you have questions about this Notice or believe we have not adhered to it, or need to exercise your rights under POPIA, please contact our Information Officer:
- The Director of 2Eco (Pty) Ltd
- Email: contact@2eco.co.za
11. The Information Regulator
You have the right to complain to the Information Regulator if you feel that your Personal Information has been mishandled.
- Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
- Email (Complaints): POPIAComplaints@inforegulator.org.za
- Website: https://inforegulator.org.za/